Employee Spotlight: Stacey Upham

Job Title:
Customer Experience Specialist

What is your job description?
Building customer relationships and implementations for new clients. I also back up the distribution department.

What is your professional background?
I started my career in San Diego working for a company where I held multiple positions: AP, HR, then Project Management. From there I moved to Lubbock where I started my own business and was blessed to run it for 10 years before we were given the opportunity to sell. After selling, I did property management and office management. Now I am beginning my journey with payroll.

What brought you to FastPay?

Honestly, I feel that becoming a part of this company was lead by God. A friend sent me Kade's post from LinkedIn. We were in touch with each other within hours, and I was hired 6 days later.

What do you enjoy about working in tax/payroll?
I enjoy learning the ins and outs about payroll. I had a basic understanding of the process, but learning the whole process and having an understanding of the why has been great.

What is a unique challenge that you face in your role?
Learning to find a balance between the different responsibilities I have and making sure each one is executed with precision.

What are some of the ways you have grown with the company?
My journey is just beginning with FastPay and I have already learned multiple roles. I plan on growing with the company and hope for a leadership role at some point along the way.

What gets you excited about FastPay and its future?
The potential for growth and the new clients we take on. I also hope to have the opportunity to learn the new software we are offering.

What’s your favorite project that you’ve worked on so far?
Organizing implementation for Millennium. I am a detail oriented person an enjoy putting together user guides that can be used for cross training. I want to make this process for new clients as smooth and easy as possible. So far I have brought on 20 new clients!

What does a day in the life look like for you both in and out of the office?
I have an 11-year-old daughter Kayle and have been married to my husband Chad for almost 15 years. The day starts with getting breakfast and making school lunch, then out the door to drop Kayle off at school. After that, I head to work and take care of business at the office. Then, home for dinner. After dinner, off again to gymnastics practice where Kayle practices until 8pm. After practice, it’s home to get ready for bed. Repeat this Monday through Thursday!!!



What are your favorite ways to unwind and achieve work-life balance?
Family movie nights. I love when we don't have anything on the schedule and can just relax as a family.

What’s something people at the office would be surprised to know about you?
That I am a PEZ collector. I have over 2000 PEZ!

How do you define ‘success’ in your job?
I would define success as when you have a complete understanding of your job and the roles of those around you--always learning new things, being flexible when change is needed, and taking the time to show kindness and compassion to those you work with and the customers you serve.

Words of wisdom to pass along?
Kill them with kindness! We may not agree or be in control of the way people react to certain situations, but we can control how we react. Having run a customer service based business for 10 years I was determined to always provide the best service possible. Most of the time customers would calm down or even call to apologize for how they reacted. I find this is also true with everyday life situations as well.

What would be the ONE word to describe yourself?

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