Employee Spotlight: Dobby the Dog Job Title: Greeter/Emotional Support Assistant
Getting to Know Fastpay: An Interview with Allison Davis
Name: Allison Davis
Position: Support Representative
I do a lot of problem solving within the office, as well as with clients. So I’m pretty familiar with all the different products and processes that we go through, and if something is not working the way somebody wants it to, then I can usually dig into that issue and figure out why.
Born and raised in Lubbock, Texas.
I went to Howard College, which is a junior college in Big Spring, Texas. I had a full ride scholarship for athletic training...I thought I was going to be a physical therapist. So I got an associates degree in science there, and then I came to Texas Tech for a year. I was pursuing a biology degree there, and then life just changed a bit. I moved away and I kind of gave up my degree at that point, and I became an entrepreneur and did kind of a little bit of everything. Then I moved back to Texas and was working third party for a small company, as well as still doing some of the businesses I had ownership in. I did fulfillment, I did customer service, I did the books...a little bit of everything for them. I was a workaholic. I worked nonstop at all times for close to eight or nine years. So I wanted a change of pace, and that’s when I started looking for a job. That opened up FastPay into my life, and I started working there in September 2012.
What do you enjoy about working in payroll?
I love working with customers. I love talking to the clients and helping them solve problems. I love the logical thinking behind payroll. There’s usually a right or wrong answer, generally. I enjoy a lot of the different platforms that come off of payroll, like the timekeeping and the helping with ACA, accrual, and writing reports. I love writing reports.
In your opinion, what sets FastPay apart from other payroll services?
I would say they’re dedicated to serving their clients with excellence. Whether that be with our software, with our staff and customer service, or how a problem is handled, it’s always above reproach and to the best of our ability. If we don't have an answer, then we’re going to find the answer for the client. I’ve just really appreciated the owners instilling that into the company and allowing the employees to follow that lead.
What is a key to providing good support to customers?
Really knowing your product and your industry, which it changes all the time. Technology changes, and the industry is constantly changing. So just staying on top of those changes and helping clients be aware of those changes.
What keeps you rooted at Fastpay?
One, loyalty to the owners. I was so appreciative of the job when I got it. I didn't really know what I was going to do, and when they offered me a position and trained me in that position, it was a new life for me at that point. So I wanted to grow with them in the company that they built. I also loved the challenge. Everyday I get to learn something new, and I get to problem solve in a different way. That’s enjoyable to me.
What are the ways you have grown with the company?
I started off as a customer service representative, which is a little bit different than support. Customer service does payroll, so I got to start off doing payroll and entering data that clients would send in, and kind of solve base issues that would come in to the staff. As I learned that process, then I got to dig a little deeper and I got to learn reporting, accruals and how to script accruals. Some of the training was in-house, some was online, and some were at seminars that I went to. So they’ve just provided lots of different ways for me to grow in my knowledge of the company and the industry.
What makes you passionate about FastPay?
I am excited to be a part of a company that is continuing to grow and expand in technology. That’s not always the case, and it’s kind of the benefit of being an entrepreneur while not being an entrepreneur. I get the excitement of growing and being challenged, but I don’t have to be the one in charge.
I also love the people I work with. I love the entire staff. They’re people who I can hang out with all day in the office and outside of the office. It’s a really unique environment. I had a friend tell me we’re called the unicorn office because it’s extremely rare how much we support one another and grow with one another in work and our personal lives.
Can you describe yourself in a sentence?
I am a Christian who is madly in love with Jesus and He has given me a left and a right thinking mind, in that I like to be creative and logical at the same time.
Do you have a daily routine?
Each day of the week is different. But generally, I get up and feed my two dogs. I make French press coffee every morning and read my Bible, then get ready for work. I work from 8 to 5, and then every evening is something different.
What kind of dogs do you have?
I have a Blue Heeler and an Australian Shepherd. We attempt to go for walks pretty often, and I’m usually wrapped up in the leashes.
What do you like to do outside of the office?
I am a part of an organization called BSF - which is Bible Study Fellowship - so generally meeting with other women and talking about the Word of God. I’m also learning Portuguese and the piano. I have taken ballroom classes in the past, and I would love to get back into that. I also have a side business called Allie and Andie Styling and Events, and we’re basically party planners. We do weddings and showers and birthday parties, so I could be coming up with something unique for one of those events or running one of those events. I’m really working on resting! I just love life and I want to live it to the fullest.
You like to read rather than watch TV. What are you currently reading?
Right now I’m reading two different books. One is called Echoes of Mercy by Nancy Alcorn, and she’s the one who started Mercy Ministries. Then we have a book club here at work, and we’re actually going through Lord of the Rings. We like a lot of the classics, so we challenged ourselves with that.
What is your favorite type of music?
I like Bethel Worship and Jazz music.
How do you juggle work and family life?
It kind of ebbs and flows depending on the time of the year, but recently I’ve just really tried to commit that I need to leave work on time. I need to leave work at work and go be with my friends and family so I can hang out and have that down time to regenerate personally.
What is something not everyone knows about you?
I built a house with my dad from the ground up. We demolitioned the house and rebuilt it completely, so that was really fun. It kind of felt like we were an HGTV family. We just worked every weekend until it was finished. It was a six-year process. I tried to stay in as little debt as possible, and we tried to do all of the main labor ourselves.
Who do you admire?
My mom is definitely someone I admire. She is an energizer bunny. She is my biggest cheerleader...really she is everybody’s biggest cheerleader. She’s the sweetest thing ever, she’s a prayer warrior. She juggles work and family beautifully, and she’s a huge inspiration to me.
What is your secret to success?
Really just praying that God will give me favor in what I do, and that He will open up my mind to understand what I’m supposed to do in any situation or in any problem. I believe He does.