Job Title: Customer Experience Specialist What is your job description? Building customer relationships and implementations for new clients. I also...
Getting to Know Fastpay: Tiffany Brown
Name: Tiffany Brown
Position: HCM Implementation Specialist
As an HCM Implementation Specialist, my job is to get the clients set up in the payroll software. I try to help the transition move as smooth and convenient for the customer as possible from the sale to implementation.
I’m from Lubbock, born and raised.
I graduated from Texas Tech in May 2017 with a bachelor’s degree in accounting. I actually began working in property management my senior year of high school. I started off as a leasing specialist and then I was promoted to assistant manager. I worked in the apartment industry for three years. Then I was offered a position in the accounting department at the corporate office of the same company. I worked there for a little over a year before coming to work for FastPay.
What drew you to the payroll industry?
I have always had a love for numbers and I’m very detail oriented. So when this job presented itself, I was excited because it seemed right up my alley. It’s detail oriented and involves checklists and all that sort of stuff, which I just love.
What has it been like working there so far?
So far I just love the people. It’s been such a welcoming and loving environment. Payroll is honestly completely new to me, so it’s been fun to get to learn something brand new and get to see the overall payroll process from the beginning to end. I just try to see how it works and let all that sink in.
Have you found the payroll industry is interesting?
Yes. There are so many things to learn that I didn't realize go hand-in-hand with payroll, so it’s been really exciting. I have a lot more to learn, but I’m trying to just soak up all of the information as quick as I can.
Do you have any tools you use to stay organized?
I’m very organized and a little OCD. I have a planner because I’m very old fashioned when it comes to that sort of stuff. So I don't keep as much of that on my phone. I prefer pen and paper when it comes to getting all of my stuff organized. I also make a ton of lists. I love checklists and checking stuff off, and my little trick is color coding everything. Ever since college, all of my classes have their own color and that's what I’ve implemented in my work environment.
What do you think about the upcoming new software?
We have been in training the past few weeks and the software is cool because it’s unlimited to what it can do. We’re just trying to learn all of the things that it offers so we can pass that along to our clients. The people that we’ve worked with and the trainers have all been very helpful and enjoyable to work with. I think it’s definitely going to be something that the clients love because of all that if offers.
What have you noticed about FastPay so far?
I have seen the encouragement and drive from all of the staff members in the office. They’re very goal driven. They have the software, organization and the team support to accomplish all of our goals, and I think that’s something that you don’t always find a lot.
What are you excited for in your future at FastPay?
I’m looking forward to working with the clients once we are able to go through the training and get some of our customers set up on the payroll software. I can’t wait to have that interaction with the clients and build those relationships.
What are the ways you have grown with the company?
It’s been humbling to be put in this atmosphere because I was in property management for about four years and had the opportunity to learn, grow and get familiar with that work environment. So payroll is completely new to me, but that’s very exciting at the same time to get to learn new things. I feel like in these past couple of weeks, I’ve tried to soak in as much as possible. Everyone here is just so good at what they do and have been so helpful to answer my questions. So I’m just trying to keep up to their standards and be as good of an employee as they are, for sure.
What makes you passionate about FastPay?
I think the management along with my coworkers. The work environment means so much to me because there’s such encouragement in this office. Everyone truly does work together and I’ve seen that firsthand. Even if it may not be on their to-do list for the day, everybody is helping each other out to make sure we get the task done. Management is really good at laying out our goals for us to strive for and identifying the skills that everyone has to accomplish. It’s really been an exciting journey so far.
As a Lubbock native, how does FastPay benefit this community?
I think there’s something really special about a locally owned business in whatever business it may be. FastPay really has tapped into that and provided management with the experience to bring the payroll industry in Lubbock to the next level to keep that bar high. I think that is really a great value for FastPay to have that in Lubbock.
Okay now more about you. Can you describe yourself in a sentence?
I’m a creative, fun-loving, enthusiastic person and really strive everyday to glorify God in all that I do.
Do you have a daily routine?
I try to stay in a good routine of waking up around 5:15 a.m. to work out three to four times a week. That way I have time to make breakfast and have quiet time. Of course, every morning I have to have a cup of coffee to get my day started. Then, I go to work. In the evenings during the school semester, I’m in a bible study called Bible Study Fellowship. I go to that on Monday nights along with my mom, dad and sister. So I enjoy doing that during the school year. In the summer, I really just hang out with my family. I'm really close with my family. We love to go to the movies and all that sort of stuff.
What about playlists or music you like to listen to?
I love music, so I enjoy listening to all kinds of music. I do kind of have a funny story about that though. At my previous job, I loved listening to Spotify and there was a playlist on there called “Have a Great Day.” I guess I must've left my office for a second and two of my coworkers they left me a little note because it was actually oldies music, like Frank Sinatra and the Beatles. So they thought it was funny that an old girl like me in her early 20’s was listening to an older generation of music.
What are your favorite TV or Netflix shows?
My favorite TV show of all times is probably Friends. I don't normally have a lot of time to watch TV during the day, so that’s an easy show to watch when I'm in bed. I rewatch maybe one episode before I go to sleep.
Are you a dog or a cat person?
I am a dog person all the way. We had a teacup poodle when my sister was little, and we had her for 14 years. Her name was Coco and when she passed away, my mom wasn't planning on getting another dog. But I wanted a puppy so bad, so I was looking and looking for a teacup poodle and you just can't really find them anywhere. We ended up finding her in Florida and had her flown here. She is a tiny teacup poodle named Zsa Zsa. She is black, weighs about three pounds and she's eight years old. She is tiny and is so fun and adorable. We love her.
What do you like to do outside of the office?
I love getting to work with my mom and my sister. My mom has a business called Elegant Designs, and we get to do interior design, weddings and all of that. I love getting to work with them when I’m outside of the office. Most of all, though, would be traveling with my family. We love to travel. We’ve actually been to every state but Hawaii, and we’ve been up into Canada. We’re about to go back up into the New England states in the fall to get to experience the fall foliage up there.
What is something not everyone knows about you?
Ever since I was a little girl, I always wanted to be an orthodontist. That’s kind of funny because that’s not what a lot of little kids want to be, necessarily. I used to talk to my orthodontist about it when I was little, and I was going to buy his building and work there when I was older. I had it all planned out. Turns out, I was going to have to move from Lubbock and I just couldn't leave my family. So I went to Texas Tech and fell in love with accounting. That was just the path God chose for me.
Who do you admire?
I would have to say my parents because they have always taught us to love others, and me and my sister have seen them love each other and others since we were little. They’ve always reminded us to keep Christ in the center of our lives in everything we do. Also, their love for traveling is what inspired us to be adventurous over the years during all of our vacations. Most importantly, they instilled such a great work ethic in me and my sister. They've always been excellent role models of how to work hard and never let anyone tell you that you can't achieve something. They both own their own businesses, so we’ve always been able to see them grow and work hard ever since we were young.
How do you stay motivated?
If I ever need motivation or anything, my mom is my go to. She loves reading and that’s something that I aspire for. I want to get more into more books like that because she reads motivating and inspiring books. Then she will sit down and write out lists and goals and all of that. So she’s probably one of my number one motivator.
What is your secret to success?
I would say wherever you are, whether it’s at work or with your family or just doing a hobby, be 100 percent there. My mom has always taught me that the most important person is the one that is right in front of you. So that’s just a reminder to enjoy where you are and the people that you’re with at that moment. I think from that, you learn so much and you get the most out of everything. That’s how you succeed in life is gaining wisdom from people who have experienced things that you haven't experienced yet and always being there for other people. It’s more than just getting the job done, it’s caring for the people around you. I think once you really grasp that and you truly try to focus more on others than just on yourself, that’s when you really will succeed because there’s so much more to life than work or agendas. It’s really about the people.
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