Tips to Create a Superior Employee Onboarding Experience

First impressions are lasting impressions, and as a company, you want your first impression with your brand-new employees to be as strong as possible. But let’s be honest: sometimes the experience of starting work at a new company can be a big letdown. Some thoughtfulness and intentional effort can change that, though, and if you can make your new employees feel welcomed, valued, and prepared, they’ll immediately be engaged and motivated to give their best work and add value to your company from the outset. Here are a few tips for delivering a superior employee onboarding experience.

 

Prioritize the experience

This seems like it should be obvious, but it’s surprisingly easy to neglect the actual experience that your new employee is going to have during their first days and weeks. The reason it’s called Employee “Onboarding” and not Employee “Training and Orientation” is that you’re not just training them to do their new job. You’re bringing them on board with your company’s mission, values, culture, and team. Focus on delivering a great onboarding experience that immerses them in the kind of company you promised them you’d be in their interviews.

 

Be helpful to them

Providing useful information and helpful resources to new hires can give a major boost to their confidence and sense of belonging. Have an intranet with helpful information, company documents, FAQs, and other material that they can peruse. This should also include company benefits and perks, as well as groups and activities that are available outside of work, like joining the fitness center or a company sports league. You can even partner them with a mentor or work buddy, one that has no reporting relationship to the new employee and that can show them the ropes and be available to answer any questions that come up.

 

Don’t overload them

You want your new employees to feel like they can be productive and comfortable from day one, so don’t frontload their whole first week with heavy reading and other formal content to wade through. Try to devote significant time on the first day to personal time between new employee and boss. This is a chance to bond, get excited about working together, and develop a working relationship with each other. Don’t let the first day be spent sitting in HR presentations and filling out forms. Allow time for them to get familiar with the work they’re going to be doing and socialize with other employees, both within their own team and from other departments.

 

Give and receive early feedback

Make it a priority to check up on your new employee within the first month and see how they are integrating with the company. Give them feedback on their performance by offering them both areas of improvement and areas of success. However, this should also be a chance to ask them for their own feedback on the onboarding process. It’s a way for you to hear if your onboarding process is effective and if you’re living up to the values you espouse as a company. It’s also a way to gauge your employee’s happiness and satisfaction.

 

Show them the big picture

Most workers, especially millennials, want to feel like they can be a part of something bigger than themselves. Give them an overhead view of the company, the company’s strategy, and how they fit into it. Don’t just sit them at their desks and have them work without a context for their efforts. Let them know what their place is in the greater vision of the company, and they’ll have a much better idea of how to contribute to that vision in a meaningful way.

Employees also want to know what the company can do for them in the long run. People want to feel like they can advance in their careers, but many companies don’t give any indication of where new hires’ roles might eventually lead. So, give them a roadmap for their professional development and some expectations for when and how they might advance.

 

It’s not expensive or difficult to make your new employees feel welcome, but it does take some forethought and intentional effort. And it’s well worth it: employees who feel welcomed, included, and valued have increased retention and engagement, and add real value to your company. An amazing onboarding experience will give new hires the best feeling possible: they belong.

 

How can FastPay help with your onboarding experience? Contact us today to see how our solutions can transform your employee hiring, engagement, and retention.

 

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